FAQ

What networks do you provide connectivity for?

Five (5) networks namely MTN, Airtel, Globacom, Etisalat and Visafone.

How do I apply to set-up a service?

Send a request to sales@mobilexcetera.com or contact us by filling in detailed information about your service.

What is the difference between a Dedicated short-code and a Shared short-code?

A dedicated short code is one which is assigned specifically to a client/organization while a shared short code can be assigned to more than one individual but are differentiated from each other with the use of keywords.

What are keywords?

These are words of not more than four characters used to different services e.g Send VOTE and name of artist to 3XXXX. The "VOTE" becomes the keyword.

What are the details of a Dedicated short-code (i.e dedicated to your service only) ?
  • - It takes between 4 to 6 weeks to set up
  • - Subject to approval time by each Mobile Network Operator
  • - Total setup fee send a mail to sales@mobilexcetera.com for more details (one off for a period of one year)
  • - Must make at least 1000 SMS hit every month
  • - Subject to performance review every Six months
  • - A reporting web page where SMS hits are viewable real time
What are the details of a Shared Shortcode (i.e. shared by various services)?
  • - It takes between 5 days and 14 days to set up.
  • - Total set up fee is send a mail to sales@mobilexcetera.com for more details (one off for a period of Six months)
  • - Must make at least 1000 SMS hits every month
  • - Subject to performance review every Six month
  • - A reporting web page where SMS hits are viewable real time
  • - The use of not more than four letters Keyword to distinguish service from other ones running on the code
How do I unsubscribe from a service?

Send STOP < space > keyword of service to the five digit shortcode of the service (3XXXX).

How long should my callertune contents be?

Contents should be a maximum of 45 sec recording presented in either .mp3, .wav or wma audio file format. However MTN only rings for 25sec, thus it is advisable the first 25sec captures the important part of the tune.

How much are the Ring Back Tone (RBT) rates on the different network?

For CRBT On MTN, GLO, ETISALAT and VISAFONE, a flat rate of N50 will be charged per callertune excluding the subscription rate and N100 on Airtel.

What are your standard revenue share model?

Kindly contact us or send a mail to sales@mobilexctera.com as this would be communicated based on the full service description given.

How do I pay for bulk SMS?

Please log on to and register on our website (www.texteasy.mx) Proceed to any GT Bank branch and pay into the account (Mobilexcetera Limited. Account Number: 0052856623) to make your payment using your USERNAME as depositor's name afterwards your account will be credited once the payment has been confirmed. Target Numbers for broadcast will attract =N=1.00 pernumber (if required) The various prices for buying bulk SMS is as follows: Maximum Purchase Price =N=2 Per unit for 1000 units. Other prices and unis would be agreed.

You can send an email to sales@mobilexcetera.com or contact us

What are the criteria for obtaining a short code?

Send a detailed email stating your request and demands to sales@mobilexctera.com or contact us.

State the following clearly in the message that will be sent to us:

  1. A Letter authorizing us to run this service and liaise with the networks on your behalf.
  2. A Service Description Form (SDF) must be filled by the client before any questions pertaining to cost or revenue share can be initiated.
  3. Your financial projection.
  4. Your Publicity channels and strategy.
How long can my unused credits last?

Your SMS Credit expires the day the sun doesn't rise.